NOAS Client Rights Policy
It is the policy of NOAS that all clients are to be treated with personal dignity and respect, and confidentiality will be maintained. All services provided by NOAS are voluntary and of no cost to the client. Clients are defined as: being current or former foster youth, and individuals and/or families who serve as or who are in the process of becoming foster, adoptive, kinship parents. Clients may choose to decline services at any time. NOAS is committed to a high standard of service for all clients.
NOAS requires the legal guardian, or designee such as a foster parent, to consent to services for a minor.
All services are provided on a voluntary basis. Each client has the right to:
- Know that the services provided to them will not be affected by their race, religion, gender, gender identity, national origin, sexual orientation, age, or disability.
- Expect that all communications and records pertaining to their services will be treated as confidential and protected to the best of our legal ability.
- Request to review their record in compliance with the State of Ohio rules.
- Submit a written statement to their case record.
- File a grievance about NOAS services provided or denied to them.
- Know that certain information may be released without their authorization under the following legal circumstances:
- The receipt of a legitimate subpoena or court order, unless a protection order within the timeframe established by Ohio state law.
- If ordered by a judge or other judicial officers.
- In the event of a medical emergency.
- The receipt of information that suggests child abuse or neglect has occurred. NOAS employees are mandated to report any such information.
- In the event of a threat of harm to someone, if that threat is perceived to be serious, the proper individuals must be contacted.
- Receive communication in the format preferred, including verbal, written, or interpreted, if requested.
- Be informed of the hour’s services are available.
- Have the program rules, expectations, and other factors that can result in discharge or termination of services explained.
Clients of NOAS have the following responsibilities:
- Actively participate in services.
- Participate as a member of the team, including making service decisions.
- Be respectful of NOAS staff and others encountered during service delivery.
- Report any concern regarding services, past or present, as outlined in the Client Grievance Procedures.
- Abide by the program, or ODJFS rules, as applicable.
- Provide a safe and nurturing environment, as applicable.
- Provide feedback about NOAS services to help the agency continually improve.